Text messaging.

What we text about

We text our own clients about business they already have with us: a document we need from you, a certificate of insurance that is ready, a policy coming up for renewal, a payment reminder, or an answer when you text us a question about your coverage.

This is never marketing. No promotions, no offers, and no messages to anyone who is not already a Vow Insurance Partners client. Every message says it is from Vow Insurance Partners, and your reply goes to the person handling your file.

How you opt in

There is one way, and it is a box you tick yourself. When you become a client we email you a private link to your own intake form about your insurance. On its last page, under the heading “Anything else,” you see this checkbox, un-ticked:

Receive text message updates about your policy and coverage at the number above. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Agreeing is not a condition of buying anything.

1. Vow Insurance Partners emails you the link to your intake form.
2. You open it and fill in your details, including the mobile number texts would go to.
3. On the last page you read the disclosure above and tick the box, or leave it.
4. You press Submit.

Submitting the form with the box ticked is your opt-in. Leaving it un-ticked is recorded as a decline and we never text that number. As proof of your consent we keep the exact wording you agreed to, a SHA-256 hash of it, the time, your IP address, and your browser. The form is private to each client, which is why the checkbox is reproduced here for anyone to read.

Consent is held by Vow Insurance Partners alone, is not a condition of buying any insurance product, and is never shared with or transferred to another agency.

The platform we use

Our client intake forms and our client texting are operated on our behalf by AURA (connectingaura.net), the agency-management software Vow Insurance Partners uses. AURA sends a message only when a Vow Insurance Partners agent asks it to, and only to a client who has opted in with us. It does not text our clients for any purpose of its own. AURA’s own description of this consent flow is at connectingaura.net/sms.

Our number

Text messages about your policies from Vow Insurance Partners come from (860) 431-8774 and from our office line, (203) 604-0722, where our agents and customer service staff also answer texts you send us. Messages from our online quoting and Client Center tools, which are operated by EZLynx, may come from 1-203-819-7059.

Frequency and costs

Message frequency varies with the business in hand. Most clients receive a handful of texts during a renewal or a claim and none in between. Message and data rates may apply. We send only between 8am and 9pm in your own time zone.

Opting out and getting help

Reply STOP at any time and our texts to you stop immediately; you will get one message confirming it and nothing more. Reply START to opt back in. Reply HELP for our contact details. You can also email sthor@verisrisk.net and we will take your number off.

Your information

No mobile information or text-messaging opt-in data is sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes. How we handle your information is in our Privacy Policy, and the terms of this website are in our Terms of Use.